Focus RH

Account Manager | Braga

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As an Account Manager, you will ensure the management and improvement of production. You will guarantee the quality of customer relations on the projects that you will be managing to achieve the defined objectives set jointly with the Customer accounts department to answer client expectations.

As an Account Manager, you will:

  • Follow margins and management ratios on the perimeter of action
  • Propose and set up action plans to improve results
  • Manage recruitment forecasts and ensure optimum use of available production positions
  • Make production/quality/ customer expectations arbitrations
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Follow the turnover, absenteeism on the activities and drive the necessary action plans
  • Forecast medium term staffing and start recruitment
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Manage production incidents
  • Provide the administrative elements of the project (billing, compensations, leave…)
  • Manage set ups

We are looking for:

  • Native or Proficient in French (C1/C2)
  • Fluency in English (B2)
  • Previous experience in management a team (Contact Center is a plus)
  • 1/2 years’ experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills

We offer you:

  • Competitive wages (14 monthly payments per year) with performance bonus
  • Health insurance
  • Possible flexible hours after some tenure
  • Possibility to do Work from Home *
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Braga, Portugal.

Ready to take up the challenge?

Join our team and show off your talent! 


All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


Envoyer CV à emploi(@)ccilf.pt | Ref. Webh023

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