French Customer Advisor for an E-Commerce Project | Webhelp Lisbon

As a French Customer Advisor for an E-Commerce Project, you will be the first point of contact of customers to directly attend their inquiries. You will develop your technical skills by providing guidance to the client’s needs in the full purchase cycle.  


Your future project

As French Customer Advisor for an E-Commerce Project, you will:

  • Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.
  • Managing customer’s expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

We are looking for

  • Native or Proficient French and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Previous experience in Customer Service or Sales is a plus
  • For non-EU residents, it is mandatory to have a valid work permit

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Availability to work from home temporarily
  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.

Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.


► Candidature - Ref. Webhelp08

Envoyer CV à emploi(@)ccilf.pt  

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