Focus RH

French Team Leader | Lisbon

Type of position: Full-time position
Key languages: Fluent French Intermediate English
Sector: Customer Service / Sales

About our Client:
A leading independent telecommunications company in Switzerland is seeking a native French-speaking Team Leader to contribute to the success of their operations in Portugal. If you are highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure, this might be the right opportunity for you!

The Offer:

• Oversee daily activities of the team members;
• Being able to plan and execute in a fast-paced environment
• Build and develop the team towards constant improvements on quality and productivity KPIs;
• Provide daily leadership to the team to meet and exceed customer expectations, business targets;
• Respond to escalating issues in a quickly and effectively;
• Support the integration of new systems & processes within teams.
• Requirements:
• Excellent communication skills in English and fluency in French;
• Experience in customer support;
• Genuine care giver;
• Able to multi-task, proactive and good with time management;

Benefits:

• Salary package with language and performance bonuses;
• Initial training, and continuous learning opportunities;
• Opportunity for Hybrid work model;
• Great office space with coffee, snacks and chatting area.