Focus RH

French Team Leader | Lisbon

Adecco Portugal is currently searching and hiring French and English speakers for a role of French Team Leader for it's international telecommunications client, based in Lisbon.

 You might just be who we are looking for.

As a Team Leader your main tasks will be:

• Management, support, organization, and further development of the assigned team
• Management of approximately 10 to 20 employees
• Constant monitoring of team performance and achievement of annual objectives
• Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how
• Discussions on performance and objectives with each employee
• Guarantee quality and quantity standards within the team
• HR Responsibilities: time and Absence management, involvement in recruiting process
• Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures
• Optimization of existing processes

Your qualifications:

• Languages: French / English
• Specialized sales training or equivalent
• At least 2 years of experience in team management and in a call center
• A strong service mentality and customer orientation
• Excellent knowledge of PC- / MS-Office
• Great motivation
• Determination
• Strong initiative and implementation
• Enthusiasm and positivism

 We offer:
Competitive wage (14 monthly payments per year)
Attractive performance bonus
Transportation and meal allowance
Private Health insurance
Hybrid model Work from home/office
MON - SUN (7am-9pm rotative)