Focus RH

Operations Manager | Braga

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As an Operations Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team’s skills. You will also oversee the production support.

As an Operations Manager, you will:

  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turn over and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and customer visits
  • Performance of multiple tasks inherent to team management

We are looking for:

  • Native or Proficient in French (C1/C2)
  • Fluency in English (B2)
  • Previous experience in management a team (Contact Center is a plus)
  • 1/2 years’ experience on similar position
  • Ability to adapt to a fast-paced industry
  • Strong analytics skills
  • Excellent guidance & coaching skills

We offer you:

  • Competitive wages (14 monthly payments per year) with performance bonus
  • Health insurance
  • Possible flexible hours after some tenure
  • Possibility to do Work from Home *
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Team lunches, happy hours, company outings

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Braga, Portugal.

Ready to take up the challenge?

Join our team and show off your talent! 


All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


Envoyer CV à emploi(@)ccilf.pt | Ref. webh022

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