Focus RH

Quality Analyst with French

You come with: 

• Minimum High School Diploma
• Advanced English and French language – written and spoken (C1 level)
• Minimum 1-year experience performing quality tasks, preferably in a BPO environment
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills, proactivity, and dedication to providing exceptional service
• Availability to work 24/7 shifts
• Residence in Lisbon area

Your Day in Conectys:

• You will provide quality verification activity in accordance with the company
• You will provide a quality verification process and project requirements
• You will provide quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
• You will provide creation and development of quality reports, analyses, and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
• You will escalate to the higher management of any inconsistencies found at a quality level and suggestion of improvement approaches
• You will provide quality feedback and coaching sessions with required follow up actions
• You will provide development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

• Content moderation and soft skills initial and continuous training;
• Product-specific training on tools, processes, and procedures used by the project;
• Career growth across different departments;
• Lisbon City Center – Roma Areeiro;
• Private health insurance as of the 7th-month contract;
• 2 weeks training from the office/Lisbon;
• Meal allowance paid by card.