Focus RH

Quality Analyst with French

You come with: 

  • Minimum High School Diploma
  • Advanced English and French language – written and spoken (C1 level)
  • Minimum 1-year experience performing quality tasks, preferably in a BPO environment
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding customer service skills, proactivity, and dedication to providing exceptional service
  • Availability to work 24/7 shifts
  • Residence in Lisbon area

Your Day in Conectys:

  • You will provide quality verification activity in accordance with the company
  • You will provide a quality verification process and project requirements
  • You will provide quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
  • You will provide creation and development of quality reports, analyses, and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
  • You will escalate to the higher management of any inconsistencies found at a quality level and suggestion of improvement approaches
  • You will provide quality feedback and coaching sessions with required follow up actions
  • You will provide development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

  • Content moderation and soft skills initial and continuous training;
  • Product-specific training on tools, processes, and procedures used by the project;
  • Career growth across different departments;
  • Lisbon City Center – Roma Areeiro;
  • Private health insurance as of the 7th-month contract;
  • 2 weeks training from the office/Lisbon;
  • Meal allowance paid by card.

Are you interested in this offer?

Please send your CV to hr.recruitment.lisbon(@)

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